Job Summary
Manage dental accounts receivable, insurance verification and front-office support that contributes to collections and patient experience.
Responsibilities
- Follow up on outstanding insurance claims across 30, 60 and 90-plus day ageing buckets.
- Check claim status through payer portals and calls.
- Analyse, correct and resubmit denials and rejections.
- Handle appeals for underpaid or denied claims.
- Verify patient eligibility and benefits before appointments.
- Schedule and confirm appointments and send patient reminders.
- Follow up on pending treatment plans and basic patient questions.
- Maintain accurate data in dental EMR systems.
Requirements & Qualifications
- Strong knowledge of dental CDT codes and terminology.
- Experience with U.S. dental insurance and PPO/HMO fundamentals.
- Hands-on experience with dental EMR software.
- Clear communication skills for payer and patient calls.
- Strong attention to detail and problem-solving ability.
Nice to Have
- Experience in a dental RCM company or DSO environment.
- Exposure to denial management and appeals.
- Familiarity with automation tools or reporting dashboards.
- Dentrix or Curve experience.
Role Details
- Employment type
- Full Time
- Location
- Ahmedabad
- Department
- RCM Specialist