Job Overview

We are looking for a Dental AR & Virtual Assistant (VA) who can manage end-to-end accounts receivable, insurance verification, and front-office support for dental practices. This role directly impacts revenue collection, patient experience, and operational efficiency.

🎯 Key Responsibilities

🔹 Accounts Receivable (AR)

• Follow up on outstanding insurance claims (30/60/90+ days)
• Check claim status via payer portals and calls
• Work on denials and rejections (analyze, correct, resubmit)
• Handle appeals for underpaid or denied claims
• Maintain and reduce AR aging reports

🔹 Insurance Verification

• Verify patient eligibility and benefits before appointments

🔹 Virtual Assistant (Front Office Support)

• Schedule and confirm patient appointments
• Send reminders (calls/SMS/email) to reduce no-shows
• Follow up on pending treatment plans
• Handle basic patient queries and communication
• Maintain accurate data entry in EMR (Dentrix, Open Dental, Curv, etc.)

📊 Key Performance Indicators (KPIs)

• Reduction in AR > 90 days
• Improvement in collection rate
• Denial rate reduction
• Daily claim follow-up productivity
• Accuracy in insurance verification

🧠 Required Skills & Qualifications

• Strong knowledge of Dental CDT codes & terminology
• Experience with US dental insurance (PPO/HMO basics)
• Hands-on experience with Dental EMR software (Dentrix/Curv preferred)
• Good communication skills (handling payer & patient calls)
• High attention to detail and problem-solving ability

💼 Preferred Qualifications

• Prior experience in Dental RCM company or DSO setup
• Exposure to denial management & appeals
• Familiarity with automation tools / reporting dashboards

🚀 Why Join Us

• Work with growing dental RCM operations
• 5 days a week
• Opportunity to build expertise in high-value AR processes
• Direct impact on revenue growth and client success

📩 How to Apply

Share your resume at hr@somarcm.com and kristy@somarcm.com